Shipping policy
General Policy
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Techtonic Hobbies will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Prices of some products may incur a delivery fee with insurance for orders placed via the internet. This will generally apply for high value products if requested.
All orders (express and regular) are shipped within one to four business days Monday – Friday and have a 1 to 14 day delivery time frame. If you require your order by a certain date please contact us with more information.
We currently use the Australia Post to deliver our orders
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
|
|
Australia Post Parcel Post |
Australia Post Express Post |
|
Estimated Delivery Times* |
2-7 Days |
1-4 Days |
|
Tracking |
Yes |
Yes |
|
Insurance** |
Available |
Available |
|
Ship to PO Box |
Yes |
Yes |
|
Taken to Post Office if not Home*** |
Yes |
Yes |
|
Change of address after shipping |
No |
No |
|
Measurements Limitations |
Under 100cm Under 25kg |
Under 100cm Under 25kg |
|
Dangerous Goods (Fuel & Aerosols) |
No |
No |
|
Dangerous Goods (LiPos & Lacquer Paints) |
No |
No |
Shipping Rates
Our rates follow the Australia Post calculations.
Larger parcels, up to a maximum of 100cm in length are calculated on weight and volume in line with Australia Post's 'volumetric weight' policy.
Shipping is calculated at checkout.
Please be aware, we endeavor to ensure our shipping rates are calculated to match Australia Posts calculations, we do not mark up on postage to provide you with the lowest possible price we can offer. In rare cases where a shipment is going to a rural area, or a zone that Australia Post classifies as incurring increased shipping rates, our automatically calculated rates may be inaccurate. In those cases, we will contact you to advise you of the additional shipping fee, and give you the option of either paying the additional charges, or cancelling your order for a full refund.
Back Orders
If an item goes on back order we will ship the part of your order that is in stock. When the back ordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling costs for the second shipment unless notified before we send the first half of your order.
Pre Orders
What are pre-orders? Pre-orders, are an order for a product placed before it is available for purchase.
What are back-orders? Back-Orders allow you to place an order for a product, that is temporarily out of stock.
How much are pre-orders / back-orders? Prices may vary slighlty (from what was paid on the day of the order). Whilst we try to maintain the lowest possible price, factors such as supplier price and exchange rate fluctuations, could affect the final price when we receive it in store.
Note: Pre-orders could in some cases be a deposit price, without any knowledge of a final price from the Supplier or Manufacturer. In all cases you will be notified if there is a significant price change, from what was originally paid, before shipping.
How long do I have to wait for my pre-order / back-order? All
orders will be shipped once stock has arrived and full payment has been made, with the exception of Manufacturer Release Dates on some Pre-order Products. Waiting time depends on many factors, which are mostly out of our control. They could be for example, Manufacturing delays (due to global pandemics), Supplier shortages, or shipping delays.
Why am I being charged for my pre-order/back-order, even though the product isn’t released/re-stocked yet? This is pre-payment for an item's payment and delivery costs that isn’t released yet to ensure as soon as it arrives your order can be fulfilled and sent out to you a.s.a.p. Not all orders will be charged shipping depending on size, and total order amount (see our website for current shipping to find out more and our shipping policy for more information).
Subject to Change
Users of this site should be aware that Techtonic Hobbies may revise and update this shipping policy at any time. Your continued usage of this site means that you accept these changes.